How we collect, use and protect your personal information — in full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
At Labelex we take your privacy seriously. This policy explains what personal information we collect, why we collect it, who we share it with, and what rights you have over it. We are committed to handling your data responsibly and in full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).
The responsible party for your personal information is:
The Information Officer responsible for data compliance can be contacted at info@labelex.co.za.
We only collect information that is necessary to respond to your enquiry.
Collected automatically when you visit our website:
This data is collected via Google Analytics in anonymised, aggregated form. It does not identify you personally.
We do not collect your information for unsolicited marketing. We will not contact you with promotional material unless you have specifically requested it. We do not sell, rent, or trade your personal information.
We do not purchase data, use third-party lists, or collect information from any source other than those described above.
We do not sell, rent, or trade your personal information. We share your data only with the following service providers and only to the extent necessary:
Our enquiry form is processed by Formspree (formspree.io). Formspree securely transmits your submission to our business inbox and does not use your data for any other purpose.
We use Google Analytics to understand how visitors use our website. It collects anonymised usage data and does not identify you personally. Opt out at any time: tools.google.com/dlpage/gaoptout
We may disclose your information if required by law, court order, or a regulatory authority, or where necessary to protect the rights or safety of Labelex or others.
We retain your enquiry information for as long as reasonably necessary to respond to your request, maintain records of business communications, and comply with applicable legal obligations.
To request deletion, email info@labelex.co.za. We will action this within a reasonable time unless legally required to retain it.
No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.
A cookie is a small text file stored on your device when you visit a website. Our website uses two types:
Essential for the website to load correctly. Temporary — deleted automatically when you close your browser.
Set by Google Analytics. Collect anonymised data about how visitors use our site. Remain on your device for a set period. Disabling these will not affect your ability to use our website.
Opt out of Google Analytics: tools.google.com/dlpage/gaoptout
Learn more about cookies: www.allaboutcookies.org
The Protection of Personal Information Act 4 of 2013 gives you the following rights over your personal information held by Labelex:
To exercise any of these rights contact us at info@labelex.co.za or WhatsApp +27 78 985 2732. We will respond promptly and in accordance with POPIA.
If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:
Website www.justice.gov.za/inforeg
Email inforeg@justice.gov.za
Address JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Our website is intended for business use only. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, contact us at info@labelex.co.za and we will delete it without delay.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you read their privacy policies independently.
We review this policy periodically and update it when required. The date of the most recent update is shown at the top of this page. Continued use of our website after any update constitutes your acceptance of the revised policy.
We are committed to resolving any privacy concerns promptly and transparently.